Training Portfolio

Administrative Skills:

  • Effective Management and Secretarial Skills
  • Executive Secretary Duties
  • Leadership & Administrative Management Skills
  • Secretary Executive Responsibilities

Banking Industry:

  • Bank Branch Management
  • Teller Excellence

Communication:

  • Advanced Communication
  • Characteristics and Dealing With Difficult People
  • Communication & Conflict Resolution
  • Communication Assertiveness & Negotiation Skills
  • Conflict Resolution & Problem Solving
  • Dealing with Difficult People
  • Dealing with the Public
  • Effective Communication Skills
  • Effective Communication and Negotiation Skills

Customer Service

  • Customer Service Excellence
  • Ensuring Customer Satisfaction
  • Excellence for Customer Service

Human Resources

  • Creativity at work
  • Design & Evaluation of Training Programs
  • Employment Terms & Conditions
  • Mind Mapping
  • Performance Appraisals
  • Performance Management
  • Preparing and drafting correspondence and reports
  • Team Building
  • Training Evaluation & Calculating Training R.O.I.
  • Training Needs Analysis
  • Train The Trainer

Leadership:

  • Change Management
  • Coaching & mentoring
  • Effective Leadership
  • Leadership Skills
  • Management Development
  • Strategic & Organisational Planning
  • Team Engagement

Management:

  • Creative Thinking & Problem Solving
  • Decision Making Abilities
  • Drafting Contracts and Tenders
  • Goals & Goal Setting
  • Logistics & Supply Chain Management
  • Management Development
  • Managing Stress For Managers
  • Methods of Monitoring the Performance of Services
  • Negotiation in Purchasing
  • Negotiation Skills
  • Outstanding Team Performance
  • Regulation & Store Control for Warehousing

Sales & Marketing

  • Advanced Sales & Marketing Excellence
  • Campaign Awareness
  • Customer Service Excellence
  • Selling Skills

Self Development

  • Advanced Presentation Skills
  • Presentation Skills
  • Stress Management
  • Time Management

OUR CLIENTS