The Top 5 CEO Concerns

As a Senior Manager some of your biggest concerns, are probably:

  • Being Profitable

    Everything I mention here, at its core, relates to profit and profitability. CEOs do not want to “save” money. They want to “make” money.

  • What is profit and why is it important?
  • What Are the Benefits of Making a Profit?
  • Without profit, no business can survive.
    1. Survival:
    2. Business Expansion
    3. Ability to Borrow Money

The above and more are discussed in detail at the following link: Company Profits

  • Loyalty of employees.

Studies have shown that every time a business replaces a salaried employee, it can cost between 6 to 9 months’ salary per employee.

For a manager making $40,000 a year, that would be $20,000 to $30,000 in recruiting and training expenses.

Other studies say the cost is even more – up to 213% of annual salary for highly educated executive positions. For example, the cost to replace a $100k CEO is as much as $213,000.

The secret to loyalty is to treat them well, pay them well, and give them success training / coaching not just on-the-job training.

The above and more are discussed in detail at the following link: Employee Loyalty

 Morale and attitude.

Richard Branson says, “Employees come first, look after your employees, and they will look after the customers”

Now more than ever, it is vital for an organization to evolve and stay ahead of an ever-changing global market. Coaching helps organizations develop pliable, yet practical, methods to achieve strategic business goals, sustainable workflow and maintain high levels of customer satisfaction.

Highly renowned companies have realized coaching is an effective tool to advance their business and achieve their goals. Major corporations from a variety of business sectors have turned to coaching to improve their businesses, including IBM, Nike, Verizon and Coca-Cola Enterprises.

Coaching is ushering in a new corporate culture, helping deal with complex job shifts and fine tuning leadership performance.

The above and more are discussed in detail at the following link: Attitude and Morale

 Loyalty of customers.

Life Time Value (LTV) or Customer Lifetime Value (CLV)

Customer Lifetime Value is the single most important metric for understanding your customers. CLV helps you make important business decisions about sales, marketing, product development, and customer support. For example:

  • Marketing: How much should I spend to acquire a customer?
  • Product: How can I offer products and services tailored for my best customers?
  • Customer Support: How much should I spend to service and retain a customer?
  • Sales: What types of customers should sales reps spend the most time on trying to acquire?

Most businesses measure customer profit, but that’s a historical metric.

CLV is a predictive analytic that forecasts future value / profit.

The above and more are discussed in detail at the following link: Customer Loyalty

Why is productivity so important to your business?

An increase in productivity is immediately reflected as revenue growth.

When a user is more productive at what he does, he is able to provide a better overall service, avoid mistakes  and achieve higher customer satisfaction which, once again, translates to higher revenue in the long term.

So what is productivity? Improving productivity can be defined as taking any process and making it more streamlined. For example, creating user alerts to prevent users from making mistakes, and reducing the number of clicks needed to complete a task can be both contribute hugely to improved productivity.

The above and more are discussed in detail at the following link: Productivity

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